Privacy Policy

Who we are, and what this policy covers

Marram Software LLC is a limited liability company formed in the State of Wyoming, United States. It publishes this website and decides what happens to the small amount of personal data described below. Our registered office address, filing details, telephone number and email addresses are printed in full on our company information page and in the footer of every page here.

This policy covers this website and nothing else. It does not cover the iVex applications. Those are separate software with their own privacy policy, presented inside the application and at the point of purchase. That document — not this one — describes what the applications collect, what the service records, and how long any of it is kept. If you are an iVex user asking about your account, your devices or your traffic, read that policy; this one cannot answer you.

What we do not collect

We do not ask you for anything. This website has no account, no login, no newsletter signup, no contact form, no comment box and no checkout. There is no field on this site into which you could type your name.

• No cookies of any kind, and no local storage, session storage or IndexedDB.
• No analytics, product telemetry, heatmaps or session replay.
• No advertising pixels, conversion tags or remarketing identifiers.
• No fingerprinting of your browser, device or network.
• No third-party fonts, scripts, embedded maps, videos or chat widgets — every file this site loads comes from our own domain.
• No profiling, and no automated decision-making of any kind.

What is processed automatically so the site can reach you

To send you a page, a server has to receive your request. That request carries your IP address, the address of the page you asked for, your browser's user agent string, the time, the response status, and sometimes the page you came from. This is how the web works. It is not something we switched on, and there is no version of a website that does without it.

This site is hosted on Cloudflare's network. Cloudflare processes those request records on our behalf to deliver the pages and to keep the site available — turning away denial-of-service traffic and automated abuse. Where the concept applies, the lawful basis is our legitimate interest in publishing a website that stays up and is not abused.

We have not configured any export of raw request logs, and we keep no copy of them. What is available to us is aggregated traffic reporting — request counts, response codes, rough geography — which does not identify individual visitors and which we make no attempt to connect to a person.

No cookies, and therefore no cookie banner

This website stores nothing on your device. No cookies, no local storage, no session storage, no IndexedDB. It loads no third-party script, font, pixel, map, video or widget. There is nothing here to consent to and no preferences to manage, which is why you will not find a consent banner on this site — putting one on a site that sets no cookies would be a false statement about how the site works.

We check this before each release by loading the site with browser storage cleared and inspecting what it stores and what it requests. If that ever changes — including if our hosting provider begins setting a strictly necessary security cookie to tell automated traffic from human visitors — we will name it on this page and say what it does, rather than reaching for a banner.

Because we do not follow anyone across other websites, Do Not Track and Global Privacy Control signals have nothing to switch off here. We honour them by construction rather than by asking you to set a preference.

Email you send us

Our email addresses are published as plain readable text, not hidden behind a script, so that a person, a verifier and a crawler can all read them without running JavaScript. When you write to us we receive whatever you put in the message — your address, your name if you sign it, and anything else you choose to tell us — and it is stored in our mailbox by the provider that operates it.

We use what you send only to answer you and to keep a record of the exchange. We do not add you to a mailing list, we do not pass your address to anyone else, and we do not use it to advertise to you. If you would like your correspondence deleted, say so and we will delete it.

How long anything is kept

Request records sit with our hosting provider under its own retention schedule. We do not extend it, and we hold no separate copy, so there is nothing on our side to delete. Aggregated traffic reporting is not tied to a person and we retain none of it ourselves.

Email correspondence is kept while the matter it concerns is live, and then for up to two years, so that we can find an earlier exchange if you write again. After that it is deleted. If you ask for it sooner, we will do it sooner.

Who else is involved

Two recipients, and no others:

• Cloudflare, Inc., a United States company, hosts this website and serves it from its global network. It processes the request records described above on our behalf.
• The provider that operates our mailboxes receives and stores email sent to our published addresses.

Where data goes

We are a United States company and our mailboxes are read in the United States. A content delivery network works by answering your request from a location near you, so the request itself may be handled in your own country, in the United States, or in a third country, depending on where you are when you ask. We do not choose which location answers, and we do not receive the record either way.

No advertising network, data broker, analytics vendor or model-training vendor receives anything from this website, because this website sends nothing to any of them. If a valid legal order compelled disclosure, what exists to disclose is whatever request records our hosting provider holds; we hold nothing else to give.

Your rights

Wherever you are: you can ask what personal data we hold about you, ask us to correct it, ask us to delete it, ask us to stop using it, or ask for a copy. Write to us and we will answer. The answer is usually short, because the only thing we are likely to hold is an email you sent us.

If you are a California resident: we do not sell your personal information and we do not share it for cross-context behavioural advertising. No third party collects personally identifiable information about you across different websites through this site, because there is no third party on this site. You may ask us for the categories of information we hold and ask us to delete them, and we will not treat you differently for asking.

If you are visiting from the European Economic Area or the United Kingdom: this website sells nothing, targets neither market, and does not monitor visitor behaviour, so we do not believe the EU or UK GDPR applies to it, and we have not appointed a representative under Article 27. We will nonetheless honour requests for access, correction, erasure, restriction, objection and portability from anyone who makes one, and you remain free to complain to your national supervisory authority.

If you are visiting from Hong Kong or mainland China: this site is published in Chinese as well as English because people who read Chinese use our software — not because we collect anything from readers in either place. We do not register, profile, sell to or market at anyone through this website. If you want to know what processing your visit caused, write to us. The honest answer is a request record held by our hosting provider, of which we keep no copy.

Children

This website is not directed at children, and we do not knowingly collect personal data from anyone of any age. If you believe a child has sent us personal data by email, tell us and we will delete it.

Changes to this policy

If we change how this website handles data — if we add a form, a script or a cookie — we will change this page before the change ships, not after, and we will move the effective date at the top. We keep every earlier version, so what this page said on a given date is a matter of record rather than a matter of memory.

Contacting us about privacy

Write to our privacy address. It is printed as plain text in the footer of every page on this site and on our contact page, together with our postal address and telephone number. We answer email. There is no form to fill in, and there will not be one on this site without this page changing first.

Language

This policy is published in English and in Chinese, and the two are written to say the same thing. If they differ, the English version governs.