Refund Policy
How to cancel an iVex subscription and when you can get a refund. Which rules apply depends on where you bought the subscription.
Last updated
Subscriptions bought through the App Store
Subscriptions bought in the iOS app are billed by Apple. Apple decides App Store refund requests under its own policies; we cannot issue refunds for App Store purchases ourselves.
To request a refund, use Apple's Report a Problem page at reportaproblem.apple.com, or contact Apple Support. To cancel, open Settings on your iPhone or iPad, tap your name, then Subscriptions.
Subscriptions bought in the account panel
Subscriptions for the macOS, Windows and Android applications are sold by Marram Software LLC. You buy them in the account panel at ivexnet.marramsoftware.com. Stripe charges the card.
There is no pro-rata refund within a paid period, except where the law requires otherwise. The terms of service, version 2.1, state this. If an account is deleted, remaining subscription time, data allowance, balance and unwithdrawn commission lapse and are not refunded.
To request a refund, email support@marramsoftware.com from the email address on your account and include the date of the charge. Approved refunds are returned to the original payment method through Stripe; your bank decides how long it takes to appear.
When the period ends
Buy a period at https://ivexnet.marramsoftware.com/plans. The subscription does not renew by itself. When the period you paid for ends, the service stops until you buy another period.
Partial periods are not refunded, except where the law requires otherwise.
Accounts closed for misuse
If we close an account because it broke the Terms of Service or the Acceptable Use Policy, no refund is due for the remaining period, except where the law requires one.
Disputed charges
If you do not recognise a charge or believe it is wrong, please contact support@marramsoftware.com first; we can usually resolve it faster than a card dispute.
Your statutory rights
Nothing in this policy limits any right to a refund or cancellation that consumer law in your country gives you.
This policy is published in English and Simplified Chinese. If the versions differ, the English version governs.